Thriving services
Amazing lives
Thriving Services
Amazing Lives
Quality Matters Consulting supports you to untangle the overwhelm
Our superpower is making complicated things simple – to enable you to get on with what you do best!
We do this by understanding you, your organisation’s needs, asking honest questions and partnering with you to lay the foundations for success.
We work with a variety of businesses and not-for-profit organisations in metro, regional and rural areas. Our expertise includes the community services, NDIS, aged care, health, housing and mental health sectors.
Scroll down for our full menu of services.
We care about your success
We bring our combined 60 years of experience to the table, meaning we’ve probably faced what you’re experiencing and can bring clarity.
Our complete consulting services are offered Australia-wide in person, by phone or video call.
For an obligation free discovery call, please call us today on 1300 199 310 or contact us here.
Why choose us?
Your success is our success
We want you to succeed because that’s how we succeed. To do this, we partner with you, roll up our sleeves and get invested.
Human services experience
Not for profit organisations are close to our hearts. We’ve dedicated our lives to this sector in metro and regional areas – working in everything from frontline service delivery, to policy development, project management and strategic executive roles.
Support that’s right for you
We will get to know your business and your needs and work with you on what matters most.
Value for money
We provide only what you need and nothing that you don’t.
Our verified google reviews
An exceptional and outstanding service. Fortunately I have chosen Katrina Armstrong as my consultant for our NDIS registration, especially I am very new in this industry.... When I am with Katrina I know that I am in a good hand. During the service, with absolutely competent at her work, and with her guidance Katrina has taken a huge pressure off my shoulders, which made my registration process went through smoothly. I can’t thank you enough. Thank you so much for your work Katrina.read more
Kathy Nguyen
10:01 27 Feb 23
I really enjoy working with Nicole, in both group and individual coaching, I feel she is able to bring simplicity to what can sometimes feel like a complicated issue. I've... also loved learning more about my strengths and how to work with others strengths in my team. Thanks Nicole, your a super star!read more
nicole black
23:08 27 Oct 22
From the very first conversation of general enquiry I knew Katrina - Quality Matters Consulting - was exactly who I needed by my side to achieve my certification goals.... Katrina so freely and generously shared her extensive industry knowledge and experience throughout our meetings, which ultimately helped to prepare and reassure me I could and would one day fulfil my future aspirations.She supported me through all stages of audit (successfully!) by keeping the process simple, goal oriented and positive. No question was too silly, no hurdle too high and no task was ever too difficult when working through it together. Katrina was the best part of this process, I'm truly grateful for her unwavering support and fully intend to continue working with Quality Matters Consulting for ongoing professional support in future. Thank you Katrina!!read more
Tahleah Maumau
05:58 04 Jul 22
Before I started my journey in registration for an NDIS group, I felt lost and confused. Quality Matter Consulting has made the process of registration so easy with plenty of... ongoing support. I highly recommend working with QMC and Katrina. I will continue to work with you in the near future and reach out for ongoing support when required....read more
Anthony Du
05:45 05 Mar 22
I highly recommend Quality Matters Consulting, I have gained so much knowledge from Katrina. I have also gained confidence which is enabling me to provide the best possible... care to my service users. A great investment.read more
Erin Kelly
23:11 05 Oct 21
Expectational professionalism and service!Katrina was a complete pleasure to partner with for the NDIS Certification Audit. Her exceptional knowledge was evident in the... final product and provided me a hassle free experience from initial discussions to the delivery of the product.Katrina spent time getting to know my business and clinical point of difference. Katrina then provided us over 70 documents/policies which were all tailored to us! No revisions needed, and yet additional follow up checks in were completed to ensure it was all suitable.I would not hesitate in recommending Katrina and her team. They are truely committed to providing quality services not cookie cutter policies, procedures or forms like other firms. You will not regret it.Thanks again Quality Matters Consulting, it was a complete pleasure and I will returning business for sure!read more
Brad Child
09:53 23 Aug 21
I was greatly impressed with the quality and professional depth of advise from my initial consult with Quality Matters. What gained my immediate respect and confidence with... the Quality Matters staff member, was her excellent customer service and quick grasp of my situation and requirements. Quality Matters pricing structure is extremely competitive. I recommend this consultancy very highly.read more
Neil Ericson
11:43 07 Aug 21
We can highly recommend Nicole and the team at Quality Matters Consulting to all small business owners and managers. The skills, resources and training that we have invested... in has assisted in creating a high vibe, positive company culture. We all use our strengths based training daily, both professionally and personally. Nicole's expertise and delivery is second to none, she has personally helped us as leaders to build an arsenal of invaluable skills.read more
Melissa Younger
00:27 17 Jul 21
Nicole Weber is a brilliant planner, facilitator, trainer and presenter, particularly in a situation where you want to get the best out of your team. Right from the planning... phase, Nicole knows how to ask the questions you didn't know needed asking and then turn your answers into a day of learning, creative-thinking and outcome-driven goals that motivate the team to succeed. I highly recommend Nicole to any Leader that is prepared to invest in their team to get the results they need.read more
Leah Wright
06:29 14 Jul 21
Who we work with
